Help Desk and Support Services

Help Desk and Support Services

call-center-1015295_1920Interactive Software Limited is focused on delivering excellent customer services with its satisfaction rates consistently at around 90% over the past 3 years.

Interactive Software Limited offers a range of comprehensive and tiered Support and Maintenance packages based on each customer’s individual requirements and business needs.  Interactive Software Limited’s Support and Maintenance packages and services are built upon more that 19 years experience of supporting business critical applications and close engagement with its customers as the company actively encourages customer feedback to ensure its products and services continue to meet demand and expectations.

The company recommends that each customer takes the Standard Maintenance package providing support on the core application and any initial customisation carried out by Interactive Software Limited. Depending on the levels of customisation, integration and customer ownership required supplementary support packages are available to ensure the appropriate level of support is provided.

Interactive Software Limited’s HelpDesk team comprises experienced, dedicated personnel that have access to and knowledge of your system configuration to ensure any advice provided is based on your individual requirements.  Service Level Agreements are implemented to ensure any issues raised are appropriately and promptly managed.

Log an Issue with the Help Desk

If you have an issue that you wish to raise with the customer HelpDesk please contact us via telephone or the online customer portal:

Help Desk (opening hours Monday to Friday 9:00am – 5:00pm (UK time) excluding UK Bank Holidays) : (+44) 121 380 1020

Customer Portal (anytime issue logging – login required):  Log an Issue via Customer Portal